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Privacy Policy

How we process your personal data on this website and in our communication with you

With the following privacy policy we inform you about which types of your personal data (hereinafter also referred to as "data") we process, for which purposes and to what extent. The privacy policy applies to all processing of personal data carried out by us, both in the course of providing our services and in particular on our websites.

The terms used are not gender-specific. Last updated: 28 September 2026.

1. Controller

Clinicum St. Georg GmbH
Managing Director: Renate Douwes
Rosenheimer Str. 6-8
83043 Bad Aibling, Germany
Phone: +49 (0)8061 398-0
Email: info@clinicum-stgeorg.de

2. Data Protection Coordinator and Data Protection Officer

You can reach our data protection coordinator at: datenschutz@clinicum-stgeorg.de

You can reach our data protection officer at: dsb@clinicum-stgeorg.de

3. Overview of Processing

The following overview summarises the types of data processed and the purposes of their processing and refers to the data subjects concerned.

Types of data processed

  • Inventory data (e.g. names, addresses)
  • Content data (e.g. text entries, photographs, videos)
  • Contact data (e.g. email, telephone numbers)
  • Health data that you provide in your inquiry (e.g. diagnoses, previous treatments, medical findings)
  • Meta and communication data (e.g. device information, IP addresses)
  • Usage data (e.g. websites visited, interest in content, access times)

Categories of data subjects

  • Communication partners
  • Patients and prospective patients
  • Users (e.g. website visitors)

Purposes of processing

  • Provision of the website
  • Contact requests and communication
  • Preparation and performance of the treatment contract
  • Reach measurement (e.g. number of visitors)

4. Relevant Legal Bases

Below we set out the legal bases of the General Data Protection Regulation (GDPR) on the basis of which we process personal data. Please note that, in addition to the provisions of the GDPR, the national data protection requirements in your or our country of residence or domicile may apply.

  • Consent (Article 6(1)(a) GDPR): The data subject has given consent to the processing of their personal data for one or more specific purposes, for example web analytics after you accept statistics in the cookie banner.
  • Performance of a contract and pre-contractual requests (Article 6(1)(b) GDPR): The processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
  • Legal obligation (Article 6(1)(c) GDPR): The processing is necessary for compliance with a legal obligation to which we are subject, for example retention obligations.
  • Legitimate interests (Article 6(1)(f) GDPR): The processing is necessary for the purposes of the legitimate interests of the controller or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

Where special categories of personal data, in particular health data, are processed, this is done on the basis of Article 9(2)(h) GDPR in conjunction with Section 22(1)(1)(b) BDSG.

National data protection regulations in Germany: In addition to the data protection provisions of the GDPR, national data protection regulations apply in Germany. These include in particular the Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG). The BDSG contains in particular special provisions on the right of access, the right to erasure, the right to object, the processing of special categories of personal data, processing for other purposes and transfer, as well as automated decision-making in individual cases, including profiling. Furthermore, it regulates data processing for employment purposes (Section 26 BDSG), in particular with regard to the establishment, performance or termination of employment relationships and the consent of employees. In addition, the data protection laws of the individual federal states may apply.

5. Security Measures

In accordance with the legal requirements, and taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing as well as the varying likelihood and severity of the risk to the rights and freedoms of natural persons, we take appropriate technical and organisational measures to ensure a level of protection appropriate to the risk.

The measures include in particular safeguarding the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as access to, input, disclosure, securing of availability and separation of the data. We have also established procedures that ensure the exercise of data subject rights, the deletion of data and responses to threats to the data. Furthermore, we take the protection of personal data into account as early as the development or selection of hardware, software and procedures, in accordance with the principle of data protection by design and by default.

SSL encryption (https): To protect the data you transmit via our website, we use SSL encryption. You can recognise such encrypted connections by the prefix https:// in the address bar of your browser.

6. Contacting Us

When you contact us (e.g. by contact form, email or telephone), the information provided by the person making the inquiry is processed to the extent necessary to answer the inquiry and any requested measures.

Contact inquiries within the framework of contractual or pre-contractual relationships are answered in order to fulfil our contractual obligations or to answer (pre-)contractual inquiries, and otherwise on the basis of our legitimate interest in answering the inquiries. The data provided (e.g. email address) is used only to answer your inquiry. Unless you have agreed to further use, we delete your data after your inquiry has been answered. If your inquiry leads to a treatment relationship, the data becomes part of the medical record and is subject to the statutory retention periods for medical records.

  • Types of data processed: inventory data (names), contact data (email, telephone number), content data (subject, text entries), health data that you provide in your inquiry.
  • Data subjects: communication partners, prospective patients.
  • Purposes of processing: contact requests and communication.
  • Legal bases: performance of a contract and pre-contractual requests (Article 6(1)(b) GDPR), legitimate interests (Article 6(1)(f) GDPR), for health data Article 9(2)(h) GDPR in conjunction with Section 22(1)(1)(b) BDSG.

Consultation request form (Netlify Forms)

The consultation request form on this website is operated with Netlify Forms, a service of Netlify, Inc., 512 2nd Street, Suite 200, San Francisco, CA 94107, USA. The data you enter is transmitted encrypted to Netlify, stored there and forwarded to us by email. Netlify processes data in the United States; the transfer is based on the EU Standard Contractual Clauses (Article 46(2)(c) GDPR) in Netlify's Data Processing Agreement. Form submissions are retained on Netlify only until we have processed your request and are then deleted.

7. Presence on Social Networks

We maintain a presence (company profile) on social networks. Our presence is operated with the following provider:

  • Facebook, a service of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland, facebook.com/policy

We use this presence to provide information about our company and to communicate with you.

When you visit our presence, you are on the platform of the respective social network. The platform provider is the controller for the operation of the platform within the meaning of Article 4(7) GDPR and also processes users' personal data for its own purposes, for example to provide the platform and for analysis or advertising purposes. Further information on the processing of personal data by the provider can be found in its privacy notice (see above).

On our company profile you can send us messages and share, comment on or "like" posts. We process the data you provide in this context exclusively to handle and answer your inquiries and to communicate with you. The legal basis is Article 6(1)(b) GDPR, insofar as the communication serves the initiation or performance of a contract, and otherwise Article 6(1)(f) GDPR on the basis of our legitimate interest in effective communication.

When you visit our company profile, the platform provider processes certain usage data and provides us with statistical evaluations of it (so-called page insights or statistics). These insights and statistics may be based on personal data processed in connection with your visit to our presence. The evaluations provided to us are generally aggregated, so that we cannot, as a rule, draw direct conclusions about individual persons. For this processing we are, depending on the platform, a "joint controller" and have concluded corresponding agreements within the meaning of Article 26 GDPR.

The data collected may be stored and processed on the provider's servers, including outside Europe (in particular in the USA). With regard to appropriate safeguards for the transfer of personal data outside the European Union or the European Economic Area in accordance with Article 44 et seq. GDPR, Standard Contractual Clauses are in place between the Meta companies (Facebook and Instagram).

8. Provision of the Website and Web Hosting

In order to provide our website securely and efficiently, we use the services of one or more web hosting providers from whose servers (or servers managed by them) the website can be accessed. For these purposes, we may use infrastructure and platform services, computing capacity, storage space and database services, as well as security services and technical maintenance services.

The data processed in the course of providing the hosting service may include all information relating to the users of our website that arises in the course of use and communication. This regularly includes the IP address, which is necessary to deliver the content of websites to browsers, and all entries made within our website.

This website is hosted by Netlify, Inc., 512 2nd Street, Suite 200, San Francisco, CA 94107, USA. Netlify processes data in the United States; the transfer is based on the EU Standard Contractual Clauses (Article 46(2)(c) GDPR) in Netlify's Data Processing Agreement.

Sending and hosting of email: The web hosting services we use also include the sending, receipt and storage of emails. For these purposes, the addresses of the recipients and senders as well as further information regarding the sending of emails (e.g. the providers involved) and the content of the respective emails are processed. The aforementioned data may also be processed for the purpose of detecting spam. Please note that emails on the internet are generally not sent encrypted. As a rule, emails are encrypted in transit, but (unless a so-called end-to-end encryption procedure is used) not on the servers from which they are sent and received. We therefore cannot accept any responsibility for the transmission path of emails between the sender and receipt on our server.

Collection of access data and log files: We ourselves (or our web hosting provider) collect log data about every access to the server (so-called server log files).

  • Types of data processed: content data (e.g. text entries, photographs, videos), meta and communication data (e.g. device information, IP addresses).
  • Data subjects: users (e.g. website visitors, users of online services).
  • Legal basis: legitimate interests (Article 6(1)(f) GDPR).

9. Web Analytics (Google Analytics 4)

With your consent we use Google Analytics 4, a web analytics service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics sets cookies and uses similar technologies to measure how visitors use this website (pages viewed, time on page, approximate region, device type). Your IP address is shortened before storage; Google Signals, advertising features and data sharing with Google's advertising products are switched off. We use the reports to improve the content and structure of the site.

Google Analytics runs only after you have clicked "Accept statistics" in the cookie banner. The legal basis is your consent under Article 6(1)(a) GDPR and Section 25(1) TDDDG. You can withdraw your consent at any time under "Cookie settings" in the footer; the analytics cookies are then no longer set. Google may transfer data to servers in the United States; Google LLC is certified under the EU-US Data Privacy Framework, and the transfer is additionally covered by the EU Standard Contractual Clauses. User and event data is retained in Google Analytics for 2 months. The consultation request form, in which personal data is entered, is not evaluated in Google Analytics. Details: Google Privacy Policy, Google Analytics data protection.

Fonts are self-hosted on this website; no fonts are loaded from Google's servers.

10. Cookies and Local Storage

  • Cookie consent preference: We store your cookie consent decision (accepted or declined, with the date) in your browser's local storage for 12 months so the banner is not shown on every visit. This is technically necessary and does not require consent (Section 25(2) TDDDG).
  • Language preference: If you choose a language with the language switcher, this choice is stored in a cookie for 12 months. This is technically necessary to provide the function you requested and does not require consent (Section 25(2) TDDDG).
  • Google Analytics cookies (_ga, _ga_*, lifetime up to 2 years): set only after your consent, see section 9.

We do not use advertising cookies and share no data with advertising networks.

11. Deletion of Data

The data processed by us is deleted in accordance with the legal requirements as soon as the consents permitting its processing are withdrawn or other permissions cease to apply (e.g. if the purpose of processing this data has ceased to apply or it is not necessary for the purpose).

If the data is not deleted because it is required for other and legally permissible purposes, its processing is restricted to these purposes. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons or whose storage is necessary for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person.

  • Server log files: deleted after 14 days.
  • Patient-related records: retained in accordance with German medical record retention requirements (at least 10 years).
  • Tax and commercial records: retained for 6 to 10 years in accordance with German commercial and tax law (HGB, AO).

Further information on the deletion of personal data may also be provided in the individual data protection notices in this privacy policy.

12. Amendment and Updating of the Privacy Policy

We ask you to inform yourself regularly about the content of our privacy policy. We adapt the privacy policy as soon as changes in the data processing we carry out make this necessary. We will inform you as soon as the changes require an act of cooperation on your part (e.g. consent) or other individual notification.

13. Rights of Data Subjects

As a data subject, you have various rights under the GDPR, arising in particular from Articles 15 to 18 and 21 GDPR.

  • Right to object: You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is based on Article 6(1)(e) or (f) GDPR; this also applies to profiling based on these provisions. If personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing.
  • Right to withdraw consent: You have the right to withdraw consent given at any time.
  • Right of access: You have the right to request confirmation as to whether data concerned is being processed and to information about this data, as well as further information and a copy of the data in accordance with the legal requirements.
  • Right to rectification: In accordance with the legal requirements, you have the right to request the completion of data concerning you or the rectification of inaccurate data concerning you.
  • Right to erasure and restriction of processing: In accordance with the legal requirements, you have the right to request that data concerning you be deleted without delay or, alternatively, in accordance with the legal requirements, to request that the processing of the data be restricted.
  • Right to data portability: You have the right to receive data concerning you that you have provided to us in a structured, commonly used and machine-readable format in accordance with the legal requirements, or to request its transmission to another controller.
  • Complaint to a supervisory authority: In accordance with the legal requirements, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR. The supervisory authority responsible for us is the Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Promenade 18, 91522 Ansbach, Germany.

14. Definitions

This section provides an overview of the terms used in this privacy policy. Many of the terms are taken from the law and are defined above all in Article 4 GDPR. The legal definitions are binding. The following explanations are intended primarily to aid understanding. The terms are sorted alphabetically.

  • Controller: "Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
  • Personal data: "Personal data" means any information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (e.g. a cookie) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • Processing: "Processing" means any operation or set of operations performed on personal data, whether or not by automated means. The term is broad and covers practically any handling of data, be it collection, evaluation, storage, transmission or deletion.
  • Remarketing: "Remarketing" or "retargeting" refers to, for example, noting for advertising purposes which products a user was interested in on a website, in order to remind the user of these products on other websites, for example in advertisements.
  • Tracking: "Tracking" refers to the ability to trace the behaviour of users across several online services. As a rule, behavioural and interest information relating to the online services used is stored in cookies or on the servers of the providers of the tracking technologies (so-called profiling). This information can then be used, for example, to show users advertisements that are likely to match their interests.
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